Terms of Service
Effective 10 November 2026 (version 2026-11-10).
Parties and eligibility
Your provider is Dory. "Dory" and "we" mean that provider. These terms accompany our Acceptable Use Policy, Privacy Policy and copyright procedure.
Use is for businesses and developers only. You must have authority to act for the business using the service. At launch you cannot sign up if you declare a country in the European Union or the United Kingdom, or a sanctioned country. We may add other countries later. You represent that your use is permitted by applicable sanctions, that you are not acting for a prohibited party, and that you will cooperate with eligibility checks. We block access from sanctioned countries and areas. We may require identity verification to meet legal obligations.
Prepaid credit
Prices are for Bitcoin credit; there is no card price. No trial. Pay before use. Payments are by on-chain Bitcoin (or Lightning, if we enable it) or by PayPal. On-chain top-ups have a $20 minimum. A PayPal top-up is a one-time payment, and the whole amount is usable once captured. Each top-up can be at most $250 during your first 30 days, then at most $1,000. Amounts must be whole cents.
Your paid and promotional credit, plus the part of top-ups still awaiting payment, processing or review that we have not added to your credit, cannot exceed $2,000. Debt does not increase this limit. Usage not yet charged does not create room for another top-up. You can have one open invoice at a time. A top-up under review still counts toward the limit. No transfers between accounts. Service credit never expires; that does not extend refund eligibility.
Charges use our server and network records, not usage reported by your computer. Each computer's monthly cap includes compute, always-on charges and its own disk and saved memory. Snapshot and private-image storage over 10 GB per account and traffic over 100 GB per account per month are outside that cap. See Pricing and billing. A payment reversal can create debt; the next top-up repays it first.
Refunds
Request a refund in the console. We review and send refunds ourselves; you cannot request them through the API. Refundable credit is unused paid credit from top-ups younger than 90 days. Usage consumes your oldest paid credit first. Promo credit is never refundable. There is no extra account-age, minimum-usage or refund-frequency restriction.
Refunds go to the address that paid. PayPal credit is refunded through PayPal only, never to a Bitcoin address. If it cannot receive funds, the credit stays as service credit, unless after an identity review we agree to pay another address that belongs to you. We verify the original payment and check the refund address against sanctions restrictions. Only payments confirmed as required by our payment policy and not rejected as invalid qualify. If we enable Lightning, we still verify who paid and apply the same refund-address rule.
The refund is valued in US dollars and converted using the current Bitcoin exchange quote, not the original top-up rate. Network fees are deducted. We approve the rate, fee and amount before payment. An expired quote or changed fee needs renewed approval.
Any amount too small to convert to Bitcoin stays as credit with its original top-up date. We do not send a refund whose amount after fees is zero or less. See Pricing and billing for more on conversion.
When you ask for a refund, we pause your running computers while we work out the amount. When the refund is completed or canceled, computers are not restarted automatically: you start or resume them yourself, subject to your remaining balance and the low-balance rules below. Approved refund funds are unavailable for usage or another refund while payment is pending. Failed or uncertain payments stay pending until checked. Cancellation restores credit with its original top-up dates only after we verify that no payment completed or can still complete. Completing a refund does not charge you again.
Service limits and data loss
Computers run on one server in New Jersey. There is no service-level agreement and we make no availability promise. Service interruptions and loss of files or saved memory are possible. Do not depend on the service as your only copy of important data. Snapshots and images are not backups: they are kept on the same server as the computers. You are responsible for keeping separate copies. Our total liability for loss of or damage to your data, files or saved memory, and for any service interruption, is limited to the amount you paid us in the 3 months before the event that gave rise to the claim.
Planned maintenance happens on Saturdays (US Eastern time). Other services share the server; we may throttle or freeze customer work to protect them.
Freeze and throttle credits
On-demand compute is not billed while we freeze the whole platform, freeze its outbound traffic, or cap CPU at 25% or lower to protect the server's other services. Always-on computers get a pro-rata credit for that time. A low CPU cap for another reason does not by itself qualify. Restrictions for abuse do not earn these credits; normal billing rules for the computer's running or paused state still apply. These billing rules do not create an availability promise.
Low balance and deletion safeguards
We send warnings when we expect your credit to last 72 hours and 24 hours. This estimate includes charges that start again when monthly caps reset. Day 0 begins when your available balance, including usage not yet charged, reaches zero or less. Running computers pause with memory kept; new starts are refused. All charges stop, including always-on and storage charges. The same clock covers accounts with only stopped computers or private images. Empty accounts that have never been funded receive no deletion notices or deletion schedule.
| Stage | Consequence |
|---|---|
| Days 0-14 | Computers and disks are kept without charges. Notices are sent on days 0, 7, 12. |
| Day 7 | We stop reserving capacity for your always-on computers. |
| Day 14 | Deletion becomes eligible, not inevitable. Every guard below must pass. |
| Recoverable storage | Eligible computers are stopped and set aside for 7 days. Their snapshots follow them; private images use the same guarded schedule. |
| Day 21 | Earliest permanent deletion if nothing delays it. A delay moves this date; recoverable storage still lasts 7 days. |
Before setting files aside and before permanent deletion, every safeguard must pass. There must be no unresolved top-up awaiting payment, processing or review. We must be able to update balances, and our latest overnight check of charges and payments must have passed. We do not delete if, in the last 14 days, you could not create a top-up because our payment service was unavailable or we could not connect to it. A service-wide failure to connect to that payment service in the last 14 days also blocks deletion, even if you did not try a top-up. We must have verified that your mail server accepted each notice; sending it to our own mail server is not enough. Unknown delivery, delay or a bounce blocks deletion. There must be no applicable legal hold. A person at Dory also approves each deletion.
A failed safeguard holds deletion, extends it by 7 days and alerts us. While we have stopped updating balances to check our billing, we also suspend low-balance actions and extend their schedule by that time. If only our connection to the payment service is unavailable, deletion dates move back by the length of the outage. Notices, release of reserved capacity and actions that do not delete data continue.
To recover your files before permanent deletion starts, your top-up must be credited, repay any debt and leave a positive balance. Nothing starts or resumes automatically. Computers set aside for deletion return stopped. Others stay paused if saved memory survives, otherwise stopped. Abuse, spend-limit and platform restrictions remain. A released always-on slot is not restored automatically: starting or resuming needs available capacity, or you may change to on-demand. Until then, always-on and own-disk charges stay paused, with no back-charge. Snapshot and private-image storage charges resume when the low-balance restriction clears.
Other deletion and preservation
Saved memory of a computer paused for 30 days is discarded after 7 days' notice unless a legal hold requires preservation. The computer becomes stopped.
When we accept your deletion request, billing stops and access is revoked. Files are purged after 24 hours, unless preservation is required. Snapshots follow the computer; private images survive ordinary deletion of their source and retain their own storage billing. A deletion refused because of a legal hold does not stop billing. Stop and pause remain available where the computer's state permits, preserving held data. If we must preserve data, you cannot delete or overwrite it, and the refusal will say so.
We may inspect, snapshot, suspend and preserve resources for abuse response and legal obligations. We do not routinely log content. Preservation can delay deletion after your request, at low balance, after saved memory expires or if we close the service. See our Privacy Policy. If we close the service, we give 30 days' notice, allow file downloads and refund all unused paid credit, including credit from top-ups older than 90 days, before removal subject to holds.
Customer duties and copyright
Follow the Acceptable Use Policy and cooperate with investigation, containment and legally required preservation. You will cover third-party claims and reasonable costs caused by your unlawful use or breach of that policy. This applies only to claims and costs that arise from your own use or breach, not from our acts, and we will tell you promptly of any claim so that you can respond to it.
In appropriate circumstances we terminate the accounts of customers who are repeat copyright infringers. Copyright complaints and counter-notices follow our copyright procedure. A notice is not itself a final finding of infringement. Restricting access for safety does not authorize automatic deletion.
Changes and contact
We may change these terms. For material changes we give 14 days' notice by email or in the console. If you keep using the service after that period, you accept the changed terms. General terms questions go to support@dory.run. Report abuse to support@dory.run.