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Copyright (DMCA) notice and counter-notice procedure

Effective 10 November 2026 (version 2026-11-10).

Where to send notices

Provider: Dory. Copyright notices: support@dory.run. Send copyright notices and counter-notices to that address.

We aim to answer abuse and copyright notices within 48 hours. This is not a deadline for resolving a dispute.

Send your notice by email and include the following:

  • The copyright owner's name, the authorized representative if any, and contact address, phone and email.
  • Identification of the protected work, or a representative list when appropriate.
  • Identification and location of the allegedly infringing material, with enough information to locate it.
  • A good-faith statement that the use is not authorized by the owner, its agent or law.
  • A statement that the information is accurate and, under penalty of perjury, that the sender is authorized to act for the owner.
  • The sender's physical or electronic signature.

Do not send account passwords, preview access secrets or copies of suspected child-abuse material. Use identifying details rather than copies of restricted content.

Counter-notices

If you believe material was removed or disabled by mistake, send a counter-notice to support@dory.run. Include your physical or electronic signature, identification of the material and its former location, and a statement under penalty of perjury of your good-faith belief that removal or disabling resulted from mistake or misidentification. Include your name, address and phone, and a statement that you consent to the jurisdiction of the federal district court for the district where your address is located (or, if your address is outside the United States, any district where we may be found) and that you will accept service of process from the complainant or its agent.

We forward a counter-notice to the complainant. Unless the complainant tells us within 10 business days that it has filed a court action against you, we restore access between 10 and 14 business days after we receive the counter-notice. A counter-notice does not by itself remove an independent abuse restriction or legal hold.

How we handle notices

We record and review the notice and ask for missing information. We identify the affected material and customer before restricting access. We preserve evidence where required; containment does not cause automatic deletion. We explain the counter-notice route to the affected customer unless notice is prohibited. For matters involving law enforcement or CSAM, we give no customer notice while a non-disclosure obligation may apply. We review disputes and any reported court action before restoring access. Independent abuse restrictions and legal holds still apply.

Repeat infringement

In appropriate circumstances we terminate the accounts of customers who are repeat copyright infringers. Account termination does not override evidence-preservation obligations.

Preview-domain specifics

The customer preview domain is dory.quest, separate from the console and control API. Send copyright notices to support@dory.run. Include the preview hostname, path, event time and time zone, not a share link containing an access secret. Other abuse reports also go to support@dory.run; see Report abuse.

All previews are subdomains of one domain, so include the full preview hostname. This lets us identify the affected computer. Restoring access after a counter-notice does not revive expired or revoked access credentials or remove independent restrictions.